Undoubtedly, Social media is opening a new way of communication between companies and customers. Due to that, every customer has started to anticipate a quick response time from all brands and businesses.
Whether a customer wants to appreciate the product or raise their issue or problems, social media is offering a new way for users to connect with brand and business in real-time. Using social media you can keep a watch on your customer thinking, feeling, and different activities performed by them.
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